Refund & Returns Policy

Refunds and Returns Policy for blueblockereyewear.com

1. Introduction

At blueblockereyewear.com, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help. Please read our policy carefully to understand our process, conditions, and timeframes for returns and refunds.

2. Conditions for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging, with all tags, accessories, and documentation included.
  • Returned within 30 days from the date of purchase.

3. Non-returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Downloadable software products.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support at focus.assist@gmail.com with your order number, the reason for the return, and any relevant photos if the product is defective or damaged.
  2. Receive Authorization: Wait for a return authorization email from our customer support team.
  3. Ship the Item: Once you receive the authorization, pack the item securely in its original packaging and include the return authorization email. Ship the item to:blueblockereyewear.com
    11705 Desert Rain
    El Paso, Texas 79936Ensure the package is insured and trackable, as we are not responsible for items lost during return shipping.

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approved Refunds: If your return is approved, we will process your refund to your original method of payment within 7-10 business days. You will receive a confirmation email once the refund is processed.
  • Partial Refunds: If the item is not in its original condition, damaged, or missing parts for reasons not due to our error, only partial refunds may be granted.
  • Rejected Refunds: If your return is rejected, we will notify you via email with the reason for the rejection.

6. Shipping Costs

  • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Original Shipping Costs: If you receive a refund, the cost of original shipping (if any) will be deducted from your refund, unless the return is due to a defect or an error on our part.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at focus.assist@gmail.com with your order number and the details of the defect or damage.

8. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at focus.assist@gmail.com.

9. Contact Information

For any questions or concerns regarding our Refunds and Returns Policy, please contact us:

Effective Date: May 17, 2024